The Challenge: A growing IT reseller's disconnected e-commerce and ERP systems required slow, manual data entry that couldn't scale with their business or meet customer demands for real-time order status information.

Our Solution: We implemented a powerful ETL (Extract, Transform, Load) tool that connected to the central automation hub we had previously built for the client. This created a seamless translation layer, automating the flow of orders from the e-commerce platform into the ERP system.

The Result: The client achieved full automation of their order-to-fulfilment process, which also enabled automated stock updates to their website. This new efficiency proved essential in helping them manage a massive surge in orders during the pandemic.