Kore.ai is an enterprise AI company that provides an "AI agent platform" for building, deploying, and managing intelligent conversational assistants and generative AI solutions. Its products are designed to help large organizations automate business interactions and improve experiences for customers, employees, and contact center agents. The platform uses a no-code approach, making it accessible to both developers and business users.
The company's offerings are structured around three main areas:
AI for Service focuses on enhancing customer experience through AI-powered chatbots, virtual assistants, and tools for contact center agents.
AI for Work boosts employee productivity with agents that can automate workflows, retrieve enterprise knowledge, and assist with tasks in areas like HR and IT.
AI for Process streamlines business operations by using AI agents to orchestrate and automate complex enterprise workflows.
The Kore.ai Experience Optimization (XO) Platform is the core technology powering these solutions, combining various proprietary and third-party AI models to deliver an end-to-end service. It uses a multi-engine approach to natural language processing (NLP), supports over 30 channels, and offers deployment options ranging from cloud to on-premise. Kore.ai also provides an AI agent marketplace with pre-built agents and templates for various industries and functions to accelerate deployment.