SuccessKPI is an award-winning, cloud-native insights and action platform that utilises AI and automation to enhance customer experiences, particularly within contact centres. It helps businesses unlock data, uncover insights, empower agents, and drive actions to improve business outcomes. 

Here's a breakdown of SuccessKPI's key features and functionalities:

• Contact Center Analytics: Unifies data for a 360-degree view of customer interactions.

• Speech & Text Analytics: Analyses customer conversations, with high accuracy in transcription and keyword spotting across multiple languages, to provide a deeper understanding of customer sentiments, locations, product mentions, and more.

• Playbook Builder™: Enables automated actions based on customer conversations, in real-time or post-interaction, to improve business outcomes.

• Automated Quality Management: Leverages machine learning to score customer calls, deliver real-time feedback, and automate quality monitoring for agents.

• Unified Data and Reporting: Offers comprehensive reporting and analytics for various platforms, including Amazon Connect, Genesys Cloud, Zoom Contact Center, and more.

• Integration with Third-Party Data: Connects with numerous third-party data sources, such as Salesforce.com and Microsoft Dynamics, to provide a unified view of customer interactions.