Yellow.ai, formerly known as Yellow Messenger, is a multinational company headquartered in San Mateo, California, specialising in enterprise-grade conversational AI and customer service automation. Their platform empowers businesses to automate customer and employee interactions across various channels like chat, voice, and email. 

Key features and functionalities

Yellow.ai's platform utilises generative AI for customer service automation, supporting various industries. It offers omnichannel communication across over 40 channels and employs a multi-LLM architecture that includes models like GPT-4.0, GPT-4.5, Claude 3, and DeepSeek. 

A key feature is their proprietary multi-LLM AI engine, DynamicNLP™, which processes a large volume of conversations quarterly and reduces the need for extensive training. The platform also functions as an Agentic AI Platform with tools for building and optimising AI agents. It aims to automate a high percentage of customer interactions and provides personalised engagement through segmentation. Security and compliance are also emphasised with various certifications.